Bizarre Network/Internet Problem

0 pts.
Tags:
Linksys Routers
Windows 7
Ok Experts I've got an interesting scenario. I do remote support for a property management company. We have multiple remote offices in NC and SC. I have 4-5 sites that are having a problem accessing our SaaS website which is http://westminstercomp.onesite.realpage.com/ There may be more sites but these the only ones reporting problems right now. Basically, they aren't having any problems accessing any other site but this site is extremely slow to load and sometimes doesn't load at all. We have about 65 sites and no one else is reporting a problem.
I've seen this problem only 1 other time and we ended up changing the ISP there from Att (DSL) to TWC (cable) and this corrected the problem. Now the sites that I've worked with today all were using TWC and had a TWC modem connected to a Linksys router. A few of the routers are the same but not necessarily common models or firmware but all the exact same problem, very slow access to this site or not at all. 
  When I plug them directly into the modem it works ok. This is very bizarre because all the probem tickets came in around the same time, different Linksys models, different locations in NC and SC. Only common denominators Linksys routers, TWC service. I've ruled out the computers themselves or any settings. We had one site last week with the same problem and we replaced the router with a Zywall and this fixed the problem. My question is why would Linksys routers all of the sudden have a problem with this site? There isn't any special settings on the router. They're all pretty much default setup.


Software/Hardware used:
Windows 7, TWC Cable Modem, Linksys router
ASKED: June 13, 2012  11:02 PM
UPDATED: June 26, 2012  12:37 PM

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Hi Vontech,

Too right this is a very odd problem. Here is a suggestion as l have no idea what could be the source here, why not remove all variables from your setup? (update the firmware on all your Linksys routers to the most recent firmware, or just double check that the default settings on the routers are default across boss. You could be missing something very small). You have though provided the best possible solution to your problem: replace the Linksys routers with another brand.

Too bad l could not give you any concrete help. Please let us know what the ultimate solution is when you get one.

Best of luck.

Check with your ISP…We had this problem as well, Our ISP didn’t take responsible to start with until everyone was complaining about the issue similar to yours…We were running on SERVER Small Business and installed new modem, configured Smooth wall and all that doing our ISP finally admitted they’re experiencing satellite issues. We only have one ISP in our region.

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  • Vontech615
    I've now got 5 properties with this problem and all using E-series Linksys routers and Time Warner Cable. I did another router replacement but this time with a RV series Cisco small business router. It worked. My boss and I have discussed many scenarios but I'm wondering if it has to do wih IPv6. It was rolled last week June 6th? Just a shot in the dark.
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  • TomLiotta
    I’m wondering if it has to do wih IPv6. I wouldn't expect IPv6 to matter unless you're using it. Even then it shouldn't matter. It's worth keeping in mind if the problem started essentially right on that day. When I plug them directly into the modem it works ok. and ...and we replaced the router with a Zywall and this fixed the problem. and ...this time with a RV series Cisco small business router. It worked. That's worth reporting to both TWC and Linksys/Cisco. I would ask each problem site to run tracert to your target site, redirecting the output to a text file. I'd review all of the text files and also make them available to TWC support. Are there also successful sites using Linksys through TWC? Tom
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  • Vontech615
    I know this is an old question but I ended up changing out all Linksys routers with Zywall routers at problem sites. This fixed the issue, just FYI.
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