Ok Experts I've got an interesting scenario.
I do remote support for a property management company. We have multiple remote offices in NC and SC. I have 4-5 sites that are having a problem accessing our SaaS website which is http://westminstercomp.onesite.realpage.com/ There may be more sites but these the only ones reporting problems right now. Basically, they aren't having any problems accessing any other site but this site is extremely slow to load and sometimes doesn't load at all. We have about 65 sites and no one else is reporting a problem.
I've seen this problem only 1 other time and we ended up changing the ISP there from Att (DSL) to TWC (cable) and this corrected the problem. Now the sites that I've worked with today all were using TWC and had a TWC modem connected to a Linksys router. A few of the routers are the same but not necessarily common models or firmware but all the exact same problem, very slow access to this site or not at all.
When I plug them directly into the modem it works ok. This is very bizarre because all the probem tickets came in around the same time, different Linksys models, different locations in NC and SC. Only common denominators Linksys routers, TWC service. I've ruled out the computers themselves or any settings. We had one site last week with the same problem and we replaced the router with a Zywall and this fixed the problem. My question is why would Linksys routers all of the sudden have a problem with this site? There isn't any special settings on the router. They're all pretty much default setup.
Windows 7, TWC Cable Modem, Linksys router
June 13, 2012 11:02 PM
June 26, 2012 12:37 PM