I am having trouble getting rid of a repeating Trojan Horse virus on a computer using Symantec Endpoint Protection Version 11.0.4202.75. I have done the following: performed full scan in safe mode, used Microsoft Baseline Security Analyzer, disconnected computer from network, updated virus definitions, deleted quarantine, disabled system restore, deleted values for associated registries, etc.
I have preformed the above, but the trojan horse keeps reproducing in the quarantine as a DWH15AD.tmp file in c:Documents and SettingsAdministratorLocal SettingsTemp or as a APQ103D.tmp file in c:Documents and SettingsAll UsersApplication DataSymantecSRTSPQuarantine.
I am currently using Windows Defender right now to help get rid of the virus, but it is currently going through the full scan process.
I am not sure how to get rid of this Trojan Horse virus. Please help if you have a solution to this problem. Thank you.