KevinBeaver 
7610 pts. | Jul 18 2009 11:47PM GMT
It sounds like you’re going to have to try multiple tools…I’ve had to resort to that in the past. Check out this malware removal handbook I wrote that addresses this issue. Best of luck!
Q:
Have trouble deleting repeated Trojan Horse virus on computer using Symantec Endpoint Protection 11?
Symantec Endpoint Protection, Trojan Horse, Trojans, Antivirus, Firewalls, Symantec Endpoint Protection 11 I am having trouble getting rid of a repeating Trojan Horse virus on a computer using Symantec Endpoint Protection Version 11.0.4202.75. I have done the following: performed full scan in safe mode, used Microsoft Baseline Security Analyzer, disconnected computer from network, updated virus definitions, deleted quarantine, disabled system restore, deleted values for associated registries, etc.
I have preformed the above, but the trojan horse keeps reproducing in the quarantine as a DWH15AD.tmp file in c:\Documents and Settings\Administrator\Local Settings\Temp or as a APQ103D.tmp file in c:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\Quarantine.
I am currently using Windows Defender right now to help get rid of the virus, but it is currently going through the full scan process.
I am not sure how to get rid of this Trojan Horse virus. Please help if you have a solution to this problem. Thank you.
I have preformed the above, but the trojan horse keeps reproducing in the quarantine as a DWH15AD.tmp file in c:\Documents and Settings\Administrator\Local Settings\Temp or as a APQ103D.tmp file in c:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\Quarantine.
I am currently using Windows Defender right now to help get rid of the virus, but it is currently going through the full scan process.
I am not sure how to get rid of this Trojan Horse virus. Please help if you have a solution to this problem. Thank you.
ASKED:
Jul 14 2009 7:34 PM GMT
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A:
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Reboot the machine to a boot disk like UBCD4Win, and run another updated virus scan.
If your registry and msconfig are clean and the virus files are removed before rebooting, you shouldn't have to boot from the boot disk. But it will make sure everything is clean.
