Garbled Email

5 pts.
Tags:
E-mail
Exchange 2003
Exchange 2003 SP2
Microsoft Exchange 2003
When we receive emails from a groupwise server to our exchange server (2003 enterprise sp2)the message is garbled. The issue only happens when the sender sends through a GW group. The GW message is sent in HTML Format and our exchange server is not encoding the message properly. Comcast, Yahoo and Google all seem to decode the email properly. Does anyone know if there is some sort of setting or registry hack to solve this issue on the exchange side. The Groupwise techs from the sender blame exchange.

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Here is a thread with information about this issue. You may find the solution there.

You did not mention what version of GroupWise in question. It has been a few years since I used GroupWise but I seem to recall that there is a setting about TNEF (transport neutral encapsulated format) that should be checked for proper configuration. This might help put you on the right track. Although, you may want to ask the GW side if other Exchange systems receive messages without issue, if that is the case, then indeed the problem is on your Exchange system.

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