Forwarding an external line to an internal extension in Unified CM
I have a bank of 866 numbers available to my company. One of the employees needs to have her own 866 number for client interactions. Numerous other people in the company have their own 866 lines which point to their internal extensions.
I have spent HOURS wandering around my Cisco Unified CM Administration GUI trying to find how this has been done, but I can't even find where the 866 numbers are housed in there. Might anyone be able to point me in the right direction?
Software/Hardware used:
Unified CM 6.1.4.1000, Cisco softphones, MCS 7800
Software/Hardware used:
Unified CM 6.1.4.1000, Cisco softphones, MCS 7800
ASKED:
February 19, 2010 5:03 PM
UPDATED:
February 20, 2010 2:03 AM
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Answer Wiki:
Usually the Tel com provider has pointed your toll free numbers (866) that you have to pre-existing local DID's . If you do not have this information you might need to call them to find out which local numbers they point to. After you get this information you will then simply make a translation pattern from the local DID to the users Ext.
Hope this helps!
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