Exchange 2003 – Forward disabled user emails to Active user

205 pts.
Tags:
Active Directory
Exchange user settings
Microsoft Exchange 2003
Exchange 2k3/Server 2k3 - Having disabled a former employee's AC profile, looking to forward emails rec'd by the former employee to the new employee. Cannot add the the email address via SMTP (get multiple SMTP addresses error). Adding the new employee as a forwarding option in AC's Exchange General - Delivery Options does not work either. This might be a rhetorical question, but do I need to give the new employee rights to the disabled employee employee's mailbox (Exchange Advanced - Mailbox Rights)?

Answer Wiki

Thanks. We'll let you know when a new response is added.

AD Exchange General – Delivery options is what you would use. Set the forward to address to the new employee. You do not need to do any more, but it may take some time to replicate.

*******
Adding the old address in the delivery options will not work because the old account is disabled and therefore cannot be forwarded from. Yes you will need to reconnect the account and grant the new user access. That is what we do in these cases until we are sure the old account is no longer needed. Then we disable it again. You can also turn on out of office on the old email account and include in the out of office message to contact the new employee for future correspondence. You could also do the forwarding in the delivery options once the account is reconnected. It will work then.

Discuss This Question: 3  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • RoninV
    I went into the Disabled User's account (Active Directory), then to Exchange General > Delivery Options > Forwarding address, and added the active user's account. In Exchange Advanced > Mailbox Rights, I gave the active user read permissions.
    205 pointsBadges:
    report
  • Technochic
    You did these things and they worked? You don't actually say. If they worked then I am guessing the mailbox is still enabled yes?
    57,010 pointsBadges:
    report
  • RoninV
    Yes, this is what worked for me: 1. I disabled the account (Active Directory) of the Departed User. 2. In the Departed User's account (Exchange General tab > Delivery Options button > Forwarding address section), I added the Active User who should receive the email sent to the Disabled User. 3. In the Departed User's account (Exchange Advanced tab > Mailbox Rights button), I gave read permissions to the Active User who should receive the email sent to the Disabled User.
    205 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following