Faint LCD display of HP Comaq nx9010

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Hello please, My boss' HP Compaq nx9010 has developed a peculiar problem! It's LCD display has just refused to display clearly. Let me try to explain the problem as succinctly as possible: from Power on, you can barely notice the displays after POST, in-short the dislplay is like looking at shapes in fog - at night, with no light in the background. But if I connect an external monitor to it, I can see everything and the laptop works fine. Please I need an urgent solution to this problem as soon as yesterday! Thanks for all the help so far. Lance01

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Sounds like the video chip is good on the motherboard but the screen itself has issues. There is a small ribbon cable that connects the screen to the mother board. I have often seen that that is the problem. Often one of the tiny cables in the ribbon is pinched or severed causing display issues. I beleive a PC tech can order a new part and install. If this does not fix the issue some questions need to be asked: 1)Was the laptop dropped? 2) Was something heavy put on the top of laptop while closed? 3) Was the laptop subjected to extreme temperature change?
Hope that helps.

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  • Richl01
    yes mjjager is right but this laptop is fairly new and hpcompaq usually requires you to send to factory for repair if under warrenty. so you may want to get a spare PC ready for him to use. their turn around is usually pretty Quick day or two.. if not under warrenty you may be able to fix yourself depending on your comfort level with tearing apart a laptop and puting it back together correctly.
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  • Richl01
    yes mjjager is right but this laptop is fairly new and hpcompaq usually requires you to send to factory for repair if under warrenty. so you may want to get a spare PC ready for him to use. their turn around is usually pretty Quick day or two.. if not under warrenty you may be able to fix yourself depending on your comfort level with tearing apart a laptop and puting it back together correctly. you will still probably have to call HP to get the correct part.
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  • Poppaman2
    Wile the issue could be a video chip, I do believe that the external display would be affected if it was... I recently had an IBM Thinkpad display the same symptom: replacing the LCD panel fixed the problem (fortunately the system was covered under onsite warranty). See if HP will send out a new display panel (that is if, as mentioned before, you are comfortable tinkering with a notebook system). As far as the ribbon cable issue, to my experience, the cable is an all or nothing situation; it either works or it doesn't. Never hurts to replace it, though.....
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  • Chingmd
    With the description gave, the backlight on the LCD has failed. You will need to replace the LCD screen to correct the issue. "looking at shapes in fog - at night, with no light in the background."
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  • Boecherer
    Sounds like the backlighting is dead or the cable came lose. If the unit it under warranty, call the manufacturer. If it's not then it might be old enough that you just want to get a new notebook ASAP and get your boss up and running ASAP.
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  • Lance01
    Thanks for your timely and truelly helpful reply! I'll see what I can do about it and fill you all in on how it turned out for future references to similar situation. Lance01
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  • Gekko1
    I had a friend that had a similar problem on a different brand/model laptop. He was able to get a part for the LCD backlight from a local computer store. It might have been a power supply, diode or something but it fixed the problem, and he was able to change the part himself.
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  • SKMEHAB
    Hi, I am late and hope by this time your problem is solved. But I too had this problem and the HP people advised to replaced the LCD, ofcourse they charge you for this. Regards,
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