I have mobile users (salesmen) that send sales reports using a button in the form. The button is programmed using LotusScript and to automate the mailing process, the groups are selected based on the product types listed in the report.
Some of the emails reach their designated people because the groups are expanded and show the people’s email addresses. Some of the emails do not because the email address is shown as the native group name. Example: NA.Sales.Cellulose.Reports. I know this because I am blind-copied on all sales reports.
My question is: Is there a setting in the user’s Lotus Notes that controls whether or not group names should be expanded. This problem has me baffled.