Exchange 2003 vs Gmail for the enterprise

5 pts.
Tags:
Gmail
Google
Google Apps
Microsoft Exchange 2003
Our organization currently hosts its email inhouse using Microsoft Exchange 2003, but we are considering moving email to gmail for business (an offering under the Google Apps suite). Can anyone provide insight into the pros and cons of moving email from an inhouse solution to a hosted solution, more specifically to a hosted gmail solution?  Ideally I would like real world experiences from someone who has done this before in an SMB environment.

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We recently moved from Exchange to Gmail.

With GMail if you use Outlook, you get no calender, contact list, tasks, or notes without third party sync tools. If you use Public Folders, those are gone. There is no global address list, so every employee has to maintain their own contact list (I forgot how much of a pain this is, as I haven’t had to do this since 1999 when I first worked for a company that had Exchange). If you use folders in Outlook and IMAP, the experience when using web mail is totally different than when using Outlook as Gmail doesn’t use folders. They use tags. Creating rules in Outlook are client side only, so if Outlook is closed the rules don’t run. Google’s filter engine (their version of rules) is lacking when compared to Outlook/Exchange.

The only thing that I have found that hosted Gmail has going for it is the amount of space you get. But with a little work your internal Exchange server can provide the same amount of space.

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