Exchange Root Folder and Mailbox Quota
I have a user who is being notified by Exchange that his mailbox is over the size limit. When I check via system manger, his mailbox is 108MB. If I open his mailbox via Outlook ( 2000 or 2003 ), the folder size shows < 1MB. The Outlook Today folder has about 50K in it. I used the EXCHNG32 client with the same results. If I exmerge the mailbox to a pst, it is < 1MB in size. I've moved the mailbox between mail stores on the same server and it remains 108MB through ESM. I decided to move the mailbox to an Exchange 2003 server using the 2003 ESM. It shows the progress of the move, listing each Outlook folder and the item count as the move takes place. I noticed that it showed that the user has 800+ items in his Root folder. After the mailbox was moved it again showed 108MB, though Outlook shows 1MB. I know now that the extra data is in the Root folder, but I cannot find a way to view it. Any suggestions would be appreciated
Software/Hardware used:
Exchange 2003
Software/Hardware used:
Exchange 2003
ASKED:
January 27, 2010 5:26 AM
UPDATED:
March 16, 2010 12:34 AM
Hate it when no one answers your desperate pleas on a forum, so, since I’ve found an answer, I’ll do as I’d like others to do to me and post a link here:
I had virtually the same problem as you, only with larger sizes and numbers of items. When moving the mailbox (Exchange 2007 command line) I noticed that there were 3000+ items under “Root”.
The above article was right on the money in both displaying and getting rid of these items.
As an aside, the user has a MS CRM plugin for Outlook, and all the hidden messages were to do with that.