Comments on: Exchange redirect problems

By: jeremyk

jeremyk — Fri, 06 Jun 2008 09:49:15 +0000

Kerry,

I think what you need to do is tell exchange that this isn’t the default box for the domain or forward unresolved (i.e. not in exchange) users to your ISPs mail server which will forward them on.

Have a look at http://support.microsoft.com/kb/300681

Jeremy

By: jeremyk

jeremyk — Fri, 06 Jun 2008 09:49:11 +0000

Kerry,

I think what you need to do is tell exchange that this isn’t the default box for the domain or forward unresolved (i.e. not in exchange) users to your ISPs mail server which will forward them on.

Have a look at http://support.microsoft.com/kb/300681

Jeremy

By: karry

karry — Wed, 28 May 2008 10:11:40 +0000

Hi Technochic,

We have HOSTING (mail and web) service with an external ISP, a POP3 connector is defined in exchange server for each exchange user, so the systems checks the email from the external ISP hosting every 15 minutes automatically.

This is the NDR: (translation)
“Unable to reach the following recipients:

user@ourdomain.net en 27/05/2008 10:30

The email address does not exist in the organisation where this message was sent to. Check the mail address or contact the mail recipient”

By: technochic

technochic — Tue, 27 May 2008 16:38:18 +0000

I think I am starting to get it, it’s still confusing to me how another office can have the same email domain name when they are not on the same exchange server? Domain names are purchased and MX records are created for the exchange server to identify the exchange server to the rest of the world.
Did you create MX records for your exchange server?
When your users try to send to the other office, and it fails, what is the exact NDR (non delivery report) that they receive back?
Can your exchange users send to any external email addresses at all besides the other offices?

By: karry

karry — Tue, 27 May 2008 14:52:28 +0000

Hi Technochic,

Sorry, maybe I explained it not very well. Everyone in our company uses the same domain…for example mycompany.com. In the main office I’ve recently implemented exchange server 2003 with the POP3 connector for every user in the main office and it works OK.

They can send and receive emails normally, but when somebody (user1@mycompany.com) wants to send an email to a user (user2@mycompany.com) of another office of the same company (this other office is not working with exchange server 2003).

Outlook (exchange) is not able to send this email to the recipient because this address does not exist (user2@mycompany.com is not configured in exchange of the main office).

I hope it’s more clear now.

Thanks,

By: alessandro.panzetta

alessandro.panzetta — Tue, 27 May 2008 12:28:45 +0000

Ok sorry if I didn’t read better your answer before, anyway it’d be kind of you if the solution can appear on this site too so the knowledge is shared.
Bye

By: karry

karry — Tue, 27 May 2008 09:48:43 +0000

The users from officeA, are using the whole address, not the “user”. The domain for all users (internal/external) is the same. I think I found a solution from Microsoft to send e-mail to external users.

By: alessandro.panzetta

alessandro.panzetta — Tue, 27 May 2008 08:57:23 +0000

Just a question, when the users from OfficeA are sending the email to OfficeB, are they writing the user@officeb.com or simply “user”?