Exchange problems

Tags:
Exchange security
Microsoft Exchange
We are having some Exchange problems and I am hoping you can help. We are getting an error 7031 Service Control Manager source for IIS Admin. After this gets to a 50 count it will shut off the IIS Admin service which will then kill SMTP and everything else that depends on it. We have tried a couple solutions that havent worked and a person here thinks it is a hard disk problems because we run chkdsk and it does return errors. Buth the /R and /F of chkdsk does not repair the problems. Now here is the strange part if we run chkdsk through Remote Desktop Connections it shots the errors and everything runs fine. I cant find any reason why this should be but we need to fix it. Any help would be appreciated.

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Which version of Exchange, OS and SP level of each? Do you have OWA installed and running? Does KB885264, KB899301 or KB827214 apply to your situation? I’m not entirely certain of any impact, but running chkdsk against a drive with an EXCH information store probably isn’t a great procedure and could result in serious data corruption, mounted or not. Unless you truly suspect hard drive failure or corruption due to other apps failing, I would stick to the 7031 event ID before moving to any perceived hardware issues.

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  • Jamestechman
    Hello nvrsurrender, IIS issueshangs are difficult to troubleshoot without truly performing a debug of the IIS when it hangs. You can download the IIS Crash Hang Agent which will capture a dump when the IIS crashes again. It will stay in listening mode until the service crashes and will peform a memory dump of the service. Then we can see the faulting moduleaddress. Sometimes, the debug output is very cryptic and may require some help with MS. However perform the debug and post the output again, I will be more than happy to at least take a look at it. If you are anaware of how to perform the debug using the command and switches, let me know. From my experience and hearing experience of others when IIS (When deployed for Exchange) hangs or crashes was usually due to third party applications such as Anti Virus or Anti Spam.they are up to date with patches. If running these applications ensure that I hope this helps. If anything is unclear please ask. Debug Diagnostic Tool http://blogs.msdn.com/debugdiag/archive/2006/03/24/560132.aspx James Chong MCSE | M+, S+, MCTS, Security+ msexchangetips.blogspot.com ftp://mail.msexchange911.net/
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  • PDMeat
    What type of equipment is it? If Dell or HP, if you have the server agents on there and disk problems occur, they may have predictive failure alerts that can help you. You should really take care of the disk error ASAP as well as exchange. For the IISADMIN stoppage issues, its possible the metabase is corrupted. Ideally you would have a backup of the IIS Metabase via IIS mmc console. Open up the IIS Admin MMC console and right click on the server and "backup/restore configuration". You will see the list of backups made, usually after exchange is installed, it will make a backup of the metabase. Check the dates vs the exchange install date. You might get lucky and be able to do a metabase restore and fix the problem if the metabase is corrupt. Letting antivirus software scan the C:windowssystem32inetsrv directory is a no-no as they often scan the metabase.xml (2003 server- 2000 server is metabase.bin) file when IIS access it and boom, it's corrupt and IISADMIN will start dying on you. If you cannot restore a backup of the metabase, you're screwed and will have to remove exchange, IIS then reinstall IIS then exchange and re-service pack everything (dont ask me how I know all this :). hopefully, it's not metabase corruption and if it is, I hope you have a workable backup.
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  • Mortree
    Yes anti-spam and anti-virus can be bad boys if incorrectly configured (or just bad vendor for Exchange). Typically they mess things up by pulling messages out of SMTP or Exchange queues. Exchange particularly doesn't like having stuff pulled from queues before delivered -- all sort of internal tracking tags get messed up. Part of that does indeed run as part of IIS. So generic anti-spam and anti-virus should run against mailboxes after delivery or the latest Exchange anti-virus API (hooks to accomodate Exchange message processing tracking tags). However it is hard to tell if this could cause your specific error. -- Diskwise...well have you considered the drive is dying and needs replaced? Short of that...Yes more of the current Exchange data could be lost by checkdisk. But you really don't normally have cross-linked files like under the old FAT tables, so whatever is lost is likely fading anyway. And in any case you cannot have a reliable Exchange files if the file system is sick. You don't know what part of Exchange are corrupt until you run repairs. And repairs utilities don't always work and they certainly don't restore email and special configuration already lost. Repair utiities have limited redundant info to work with and aim more at configurations that seem legal and use defaults were stuff is not easily guessed. So basically you need to backup, fix disk, restore newest backup you think is 100%, then restore what newer mailboxes/individual email you can from the latest backups.
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