Exchange Outlook issues

30 pts.
Tags:
Exchange Server
Mailbox management
user unable to assess mailbox

 



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What sort of error message is received

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  • Bilray
    user inability to assess their mailbox
    30 pointsBadges:
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  • carlosdl
    Bilray, please provide more details about your problem. At least, you should add a detailed explanation of the situation, and the Exchange and Outlook versions being used.
    69,835 pointsBadges:
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  • Technochic
    Yes, and please tell us what you mean exactly by "inability to access their mailbox". Is this a new account or an account that was working and now is not? What troubleshooting have you performed? Are they getting errors? And if so please give those in detail. The more information you provide the more likely you will be to get a helpful answer. Thanks!
    57,010 pointsBadges:
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  • AndreaF
    Is the user unable to access it using Outlook? OWA? Both of those? If you include those types of details, along with error messages and what software versions you are working with (i.e. Exchange 5.5? 2000? Outlook 2000? 2003? 2007?) as Carlosdl has mentioned, it would be much easier to get assistance. If you list the troubleshooting steps that Technochic mentions, it will prevent people from wasting time suggesting steps you have already taken - and also give people a chance to see where something may have broken down.
    8,000 pointsBadges:
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