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Bilray
30 pts.
 Exchange Outlook issues
Exchange Server, Mailbox
user unable to assess mailbox

 



Software/Hardware used:
Exchange
ASKED: April 13, 2010  12:08 PM
UPDATED: April 13, 2010  10:43 PM
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What sort of error message is received
Last Wiki Answer Submitted:  April 13, 2010  8:54 pm  by  Richard Siddaway   2,260 pts.
All Answer Wiki Contributors:  Richard Siddaway   2,260 pts.
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user inability to assess their mailbox

Bilray
 30 pts.
 

Bilray, please provide more details about your problem.

At least, you should add a detailed explanation of the situation, and the Exchange and Outlook versions being used.

carlosdl
 63,580 pts.
 

Yes, and please tell us what you mean exactly by “inability to access their mailbox”. Is this a new account or an account that was working and now is not? What troubleshooting have you performed? Are they getting errors? And if so please give those in detail. The more information you provide the more likely you will be to get a helpful answer. Thanks!

Technochic
 56,975 pts.
 

Is the user unable to access it using Outlook? OWA? Both of those? If you include those types of details, along with error messages and what software versions you are working with (i.e. Exchange 5.5? 2000? Outlook 2000? 2003? 2007?) as Carlosdl has mentioned, it would be much easier to get assistance. If you list the troubleshooting steps that Technochic mentions, it will prevent people from wasting time suggesting steps you have already taken – and also give people a chance to see where something may have broken down.

AndreaF
 6,220 pts.