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  Asked: Apr 28 2008   12:01 AM GMT
  Asked by: Graybeard52

Exchange Instant Messaging


Instant Messaging, Exchange

One user here suddenly is getting message that user name & email doesn't match. Nothing we know of has chnaged. Where is Exchange Instant Messaging administered from? Is it part of exchange server

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Last Answered: Apr 29 2008  2:06 PM GMT  by Technochic




You are going to need to be more specific.

If you are talking about Windows Messenger with the exchange version, that is supported only in exchange 2000 and administration takes place on whatever server you have running that service for your organization. You can also check the properties in Active Directory to make sure they are enabled for instant messenger or if someone has disabled the user for some reason in which case you can re-enable the account as well.

If you are talking about Live Communications, that again will be administered from the Live Communications server. Again, check the user's properties in AD and make sure they are enabled.

I can't really give you a definitive answer when you have given no details as to your verion of exchange and what you mean exactly by messenger. Please fill in the details first. Thanks.
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Graybeard52  |   Apr 30 2008  4:37PM GMT

Fair enough. Exchange is Version: 6.5.7638.1 on Win 2003 server. The client error message call s it “Exchange Instant Messaging”. and claims the email address doesn’t match the profile or the password is incorrect. I expected to see an option in either Exchange or AD, but I haven’t found it. We don’t have Live Communications (that I know of - I just inherited this job). There is a “conferencing server” - should I be looking there ?

 

Technochic  |   May 1 2008  2:42PM GMT

OK thanks, there is your answer. You are using Exchange 2003 and instant messaging is NOT included or supported by Exchange 2003. The only way to use Instant messenger in an Exchange 2003 environment is to install an Exchange 2000 server. You will not find an option to enable Instant messenger in Exchange 2003 admin tools or Exchange 2003 Active Directory level tools.

We are using Exchange 2007 for our email servers and those tools do not support Instant Messenger.
We have an Exchange 2000 server in our organization which serves up Instant Messenger and we have to use the 2000 AD tools to enable and disable users for Instant Messenger.

Support for Instant Messenger with Exchange was discontinued starting with Exchange 2003.

So you will either have install an exchange 2000 server, which by the way is an end of life product according to Microsoft and is no longer supported, or you will need to investigate installing a Live Communications server. I do not know if that is what you are calling a conferencing server. Live Communications or Office Communications Server are Microsoft products installed on a server and provides instant messaging and a number of other communications services such as conferencing.

You can read more about that here:
<a href="http://office.microsoft.com/en-us/communicationsserver/default.aspx" rel="nofollow">http://office.microsoft.com/en-us/communicationsserver/default.aspx</a>

 

Technochic  |   May 1 2008  2:56PM GMT

Additionally, I have a couple of other questions. You say one person was having a problem, does that mean others are successfully using windows instant messenger with exchange?

Office communications server can use instant messenger, but it also has it’s own messenger that has to be installed on the client to use it. To enable and disable users for Office Communicator you have to log into the server it’s installed on and open Active Directory there. There will be a communications tab there for that purpose. Other options are controlled using the office communicator management console on the server.

If others are using instant messenger find out what server they are connecting to and you will find what you are looking for.

We actually have both Instant messenger (exchange 2000) and an Office Communications server in our organization. We are in testing and preparing to uninstall the instant messenger server soon. There are additional licensing costs to consider when using Office Communications Server instead.