Exchange account hangs on “Receive” in Outlook, but works in OWA?
I have one user who can't receive emails. We are using server 2003 with exchange. I have setup her exchange account on 3 different computers, and each time it will pull over about half of her emails, and then it hangs at a certain percent. Right now it's stuck at 57%, but the percent it hangs at is different each time. It's obviously not an outlook issue, since I used outlook 2003 and 2007 on 3 different computers, so it must be an exchange/mailbox issue.
Software/Hardware used:
XP, Outlook
Any ideas on how I should fix this?
Software/Hardware used:
XP, Outlook
ASKED:
May 25, 2011 2:44 PM
UPDATED:
June 14, 2011 7:23 PM
RELATED QUESTIONS
- Outlook 2007 - When replying or forwarding, left arrows appear in sent email
- Managing two email accounts on separate Exchange 2003 servers
- Cannot properly install Outlook 2013 to use with previous email address
- Logon On Issue in newer OS - network time synchronization
- Outlook 2007 insufficient permission
Answer Wiki:
Last Wiki Answer Submitted:
Be the first to answer this question.
All Answer Wiki Contributors:
Be the first to answer this question.
To see all answers submitted to the Answer Wiki: View Answer History.
Is it just her account? If so is it configured the same as everyone else or does she have voicemails or sometime extra like that added to her account? Have you tried running Outlook in logging mode to see where it is hanging? If so what is it pushing when it is at 57%? Get to Loggin mode by going into Tools/Options/Other/Advanced Options and checking Enable Logging.
Also, IMAP, SMP, what mail serves? Need useful relevent information.
It’s setup the same way as everyone else. No extra stuff, just one exchange account. If I setup an outlook profile not in cache mode, it works. The receive process was hanging up on the deleted items folder. I tried to archive all of the emails in the deleted items folder, but it wouldn’t let me for some reason. It completed, but didn’t archive everything like I told it to. I’m trying to archive the emails in non cached mode right now, maybe that will work
Does the user need their deleted items? If not could you skip the archieval of them and just go to tools/mailbox cleanup? Has this user ever had a working inbox? If they had one, what happened right before this? Did they get a new computer or something like that?
Could you also go into C:Users<user>AppDataLocalMicrosoftOutlook (Win7) and rename the ost file. Since it is not working in cache mode this file might be corrupted. After you rename it re-open outlook. It will create a new OST file and pull the information from server. Need to have “View Hidden Files” and helps to uncheck “hide known file types” or whatever it is called. XP is different than win7 to where the local cache is stored but search for any OST file type and you are in the right folder. The beginning of the OST- Outlook.ost- is dependent on what the mail profile is called so if there are two rename the one the user is using.
There mailbox was working fine until the hard drive went bad. I gave them a temp pc and setup outlook. That’s when it started hanging up. Then I got a new harddrive and reloaded the OS and setup Outlook on it. Still, same issue. Then I setup outlook on a VM just as a test, and sure enough, same issue. So it’s not because the ost is corrupt.
Even when it was not in cached mode, it still wouldn’t let me arcive most of the emails, even though it should have. So I tried to manually move all the emails from the deleted items folder to an archived folder, and I got an error, something about access denied. I started moving them in smaller groups successfully, until I found single emails that were causing the access denied messages. I couldn’t view them, it said something about a virus that had been removed and wouldn’t open the email. I assume that this was the probelm, However, I left it at that. I just kept her email account setup in non cached mode since it was working that way.
Also keep in mind that putting an account in cached mode on a new system changes the modified date to the date it is cached, and therefore the auto archive will not work on those modified emails. Auto archiving is based on the modified date, NOT the date received. Can you delete the emails that are showing an issue with the virus? If you cannot delete them in the acount you may be able to delete them using MFCMAPI