Exchange 2007 SP1 with Windows 2008 server Out of Office Assistant is not working,

350310 pts.
Tags:
Exchange 2007 SP1
Microsoft Exchange 2007
Microsoft Outlook
Out of Office
Windows Server 2008
Hi I have Exchange 2007 SP1 with Windows 2008 Everything is working fine , but Out of Office Assistant is not working, after enabling it does not send any notification to external sender (I did not tested it for internal notifications). Initially PR_OOF_STATE was False, I set it to True. but still I am unable to receive any Out Of Office Notification. I cannot find any MSFT:TDS OOF Rule as well as External.OofTemplate.Microsoft from MDB Viewer. Please help me to resolve this issue

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What version of Outlook do you use? Outlook 2003 does not have an option for OOF messages to be sent to external senders. Did you set up the OOF in Outlook Web or Outlook? If you set it up in OWA and then look at it Outlook 2003, just viewing it in Outlook 2003 will over-write whatever you did in OWA. Read this.

Please see the Blog on Microsoft. Mr Song has an excellent troubleshooting series.

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  • Zohaib
    I am using outlook 2007 and I also tried it by OWA but in both ways it does not work
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  • Technochic
    You can use the MFCMAPI tool to find the corrupt rule. Deleting it using MFCMAPI can resolve it. Also, is there by chance a Blackberry Server involved? There is a known issue with the BES (Blackberry Enterprise Server) accounts and OOF not working. I think the most recent patch level on the BES was supposed to resolve this, but I can't recall for sure. read how to delete the OOF rule using MFCMAPI here
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  • Zohaib
    thats what I did first, I cannot find this message_type IPM.Note.Rules.OofTemplate.Microsoft.
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  • Technochic
    Well that doesn't help then, that's too bad. You didn't answer whether there is a Blackberry Server account involved with this mailbox?
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  • Zohaib
    No blackberry server ever involved. and its only one mailbox problem, all users have same problem.
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  • Technochic
    OK, good to know, I had to rule that out because it is a known issue with BES accounts and Exchange accounts interacting. Back to square one, did you ever verify if OOF was working internally at all? When you set up the OOF did you set a separate message to be sent "Outside My Organization"? By default the "Inside My Organization" message will not be sent to addresses outside the organization.
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