SOme time back I had added myself so that I am able to access my users mailboxes as a admin.
We are having email problems and convincing users that the mail has been received - even after showing them the message tracking was not convincing. Then users would assume they have not received the email even when they have misfiled it or deleted it.
I have removed those permissions now since we have got a proper anti spam system - the previous one used to catch proper emails and let the spam in. Hence, my email issues with users.
Right now we are about to have an IT audit - how do I explain to them why this was done?
They are using a tool called Ecora which I think captures change management. Is their any way for me to prevent this change from been reflected ?