Home > IT Answers > Exchange > Exchange Server 2003 auto reply for helpdesk
ITKE
11195 pts.
Q:
Exchange Server 2003 auto reply for helpdesk
Exchange 2003, Exchange administration, Auto reply
We have exchange 2003. We would like to setup autoreply for
helpdesk. When any user send an email to helpdesk, they will should get
autoreply or acknowledgement email. If possible they should get the
ticket num in the reply.Please let us know how to
setup this in exchange 2003 or with any tools

Software/Hardware used:
Exchange 2003
ASKED: Nov 4 2009  3:42 PM GMT
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Aguacer0
3035 pts.
A:
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Utilizing Outlook or OWA, you can configure the Autoreply message. However to add features like ticket number or such, you will need to utilize any 3rd party products like a Helpdesk Ticket System (aka Remedy, etc.).
Last Answered: Nov 5 2009  4:42 PM GMT by Aguacer0   3035 pts.
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OldGoat1997   165 pts.  |   Nov 6 2009  1:16PM GMT

Try Spiceworks - it has a full help desk with e-mail integration - will send acknowledgment e-mails for opening - updating and closing help desk tickets - check it out at <a href="http://www.spiceworks.com" title="http://www.spiceworks. " target="_blank">www.spiceworks.com</a>

 

Symyuser   110 pts.  |   Nov 6 2009  6:22PM GMT

We use RT (Request Tracker) by Best Practical Solution. RT is an open-source Linux based issue tracking application. That means it is FREE to install and use but of course you have to pay if you want support. It is a pretty flexible package. You might wanna give it a shot.

- Symuser