Exchane can’t run!!!!!!!!!!!!!
Hi,
I have a Exchange2k sp3 on a win2k server sp4,and on this server I have Symantec mail security10,from two days ago my Rxchange services was stopped because the disk C: is full(I installed Exchange on this partition but the mailbox stores is on E: and Public Stores on C:)!!After that I uninstall some small program like winzip and winrar and change the path of public Store to E:,so I made some free space on C:(now it has only 3.4MB free space!!! .
For one hour I could have the exchange in running mode but after that they stores dismounted and I couldn't mount them!but the IS service is started!the disk C is full too.Now I can't do anything,the folder of exchange on C is 15.5GB and there are many log files on C:Program FilesExchsrvrMDBDATA ,the size of this folder is 14.9GB,and I can stop the SMTP service!!!!
How can I make some free space on C ?
Now I couldn't mount the Information and Public Stores?
Please it's urgent,tomorrow all of persons will come and want to see their Emails!!!!
So much thanks.
---------
Regards
Mahnaz
Software/Hardware used:
Software/Hardware used:
ASKED:
December 29, 2005 4:05 AM
UPDATED:
January 3, 2006 12:27 AM
Answer Wiki:
Hi,
After removing some files from C I saw that the smtp service couldn't change and stop and start,
then I use the microsoft solution for EventID 428 and I delete the massages in BadMail folder and mount the Information store and Public store but my default virtual server still is stop and from services mmc I can't start smtp service!!!!
Could you please help me?
Thank you.
------
Regards
Mahnaz
To see all answers submitted to the Answer Wiki: View Answer History.
enable mailbox quotas and have all users delete some of their old mail. also check the public folder and see what is in htere. Next mount a new hard drive in the server and use the windows disk management and extend the partition to this entire new disk……it’s capcaity will be whatever size you install into it. Manage the size of the users mailboxes and make them get rid of old mail ……using quotas saves you this hassle
This is typically caused by a file level Antivirus scanning the logs directory or mdbdata folder. This is a very common problem. Be sure and follow KB245822 from the Microsoft knowledgebase for AV exclusions to follow. After excluding the proper directories, be sure and restart all AV services and the SMTP Virtual Server.
The quickest, most effective way to solve your problem is to move the log files from your c drive to another partition. DON”T JUST DELETE THEM!! You won’t be qable to recover your server if it crashes. Here is a link to a good article that should help you out. keep me posted.
http://www.msexchange.org/articles/Exchange-log-disk-full.html
It looks like you may have more than one problem.
1) Your log files aren’t clearing
You can use eseutil -h to find out which log files are comitted and get rid of the old log files (provided you have a real recent full backup).
http://support.microsoft.com/default.aspx?scid=kb;EN-US;182903
Also, check your Backup software to make sure its clearing the log files upon the completion of the backup.
2) Log files should be on a seperate drive
I would install another hard drive and move your log files to the new drive and keep them there. It will help this problem and increase performance. Don’t move them manually, use exchange system manager to perform the move.
Also, if you have a large page file you can decrease its size and reboot to recover a little space momentarily.
The Anti-virus software could be an issue, to help determine that look at your log files and see how far back they go. If you have 2 weeks of logfiles then I wouldn’t think it to be an antivirus problem.
Sorry, thats eseutil /mh. Delete the log files that are older than you last full backup.
Also, be sure to examine your C:Program FilesExchsrvrMailroot…Badmail folders for any messages that were routed there. Typically, these can be deleted, and over time can exhaust space on your drive.
locate the ‘badmail’ folder. delete all files from that folder will free you some space. these files are all junk.
Hi,
first of all open DOS Prompt.
Navigate to the directory ..program filesexchsrvrbin Then run eseutil /mh path to the priv1.edb In the Output approx in line 10 check the status.
Is it in clean shutdown then move all transaction logfiles to somewhere or delete all of them. Transaction logfiles are E00xxxxx.log. also the E00.chk and res1 and res2.log.
Log required must be then 0-0.
If Status is dirty shutdown then go on line below and check for log required.
Note the numbers there and delete all Transaction log files exept the ones Listed in Logs required.
Example:
Suppose your Databases are in Storage Group 1
Status: dirty Shutdown
Logs required: 12589 – 12599
Then you must keep following Transaction logfiles:
12589
12590
12591
12592
12593
12594
12595
12596
12597
12598
12599
U won’t find these logfiles. You have to convert the numbers from DEZ to HEX
So you need to keep the following
E00312D.log
E00312E.log
E00312F.log
E003130.log
E003131.log
E003132.log
E003133.log
E003134.log
E003135.log
E003136.log
E00.log
Delete or better move all other files starting with E00xxxxx.log
Then you will be able to start your Databases.
But keep in mind that u probably running into the issue of 16 GB Store limit.
If you have Exchange 2003 deployed, you will be then able to install SP2 and Extend you DB limit to a max of 75 GB without any costs.
You just need to set a registry key.
For more info, go to http://www.x-data.de
Hope this helps. Jurgen
Do a full normal backup of the Exchange Information Store with NTbackup, but do not include anything else in this backup job, this will clear the logs. It’s my experience when using ntbackup that logfiles aren’t always cleared if you’re backing up something else (files etc) as part of backup job. Run other types of backups in separate jobs.
Also be sure to put your transaction logs on a separate physical drive (needs to be a different PHSYICAL drive than OS and *.edb and *.stm)