Exchane can’t run!!!!!!!!!!!!!

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Microsoft Exchange
Hi, I have a Exchange2k sp3 on a win2k server sp4,and on this server I have Symantec mail security10,from two days ago my Rxchange services was stopped because the disk C: is full(I installed Exchange on this partition but the mailbox stores is on E: and Public Stores on C:)!!After that I uninstall some small program like winzip and winrar and change the path of public Store to E:,so I made some free space on C:(now it has only 3.4MB free space!!! . For one hour I could have the exchange in running mode but after that they stores dismounted and I couldn't mount them!but the IS service is started!the disk C is full too.Now I can't do anything,the folder of exchange on C is 15.5GB and there are many log files on C:Program FilesExchsrvrMDBDATA ,the size of this folder is 14.9GB,and I can stop the SMTP service!!!! How can I make some free space on C ? Now I couldn't mount the Information and Public Stores? Please it's urgent,tomorrow all of persons will come and want to see their Emails!!!! So much thanks. --------- Regards Mahnaz
ASKED: December 29, 2005  4:05 AM
UPDATED: January 3, 2006  12:27 AM

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Hi,
After removing some files from C I saw that the smtp service couldn’t change and stop and start,
then I use the microsoft solution for EventID 428 and I delete the massages in BadMail folder and mount the Information store and Public store but my default virtual server still is stop and from services mmc I can’t start smtp service!!!!
Could you please help me?
Thank you.
——
Regards
Mahnaz

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  • Joco1141
    enable mailbox quotas and have all users delete some of their old mail. also check the public folder and see what is in htere. Next mount a new hard drive in the server and use the windows disk management and extend the partition to this entire new disk......it's capcaity will be whatever size you install into it. Manage the size of the users mailboxes and make them get rid of old mail ......using quotas saves you this hassle
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  • Alanmalm
    This is typically caused by a file level Antivirus scanning the logs directory or mdbdata folder. This is a very common problem. Be sure and follow KB245822 from the Microsoft knowledgebase for AV exclusions to follow. After excluding the proper directories, be sure and restart all AV services and the SMTP Virtual Server.
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  • Kalel75
    The quickest, most effective way to solve your problem is to move the log files from your c drive to another partition. DON"T JUST DELETE THEM!! You won't be qable to recover your server if it crashes. Here is a link to a good article that should help you out. keep me posted. http://www.msexchange.org/articles/Exchange-log-disk-full.html
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  • KevinMcKinney
    It looks like you may have more than one problem. 1) Your log files aren't clearing You can use eseutil -h to find out which log files are comitted and get rid of the old log files (provided you have a real recent full backup). http://support.microsoft.com/default.aspx?scid=kb;EN-US;182903 Also, check your Backup software to make sure its clearing the log files upon the completion of the backup. 2) Log files should be on a seperate drive I would install another hard drive and move your log files to the new drive and keep them there. It will help this problem and increase performance. Don't move them manually, use exchange system manager to perform the move. Also, if you have a large page file you can decrease its size and reboot to recover a little space momentarily. The Anti-virus software could be an issue, to help determine that look at your log files and see how far back they go. If you have 2 weeks of logfiles then I wouldn't think it to be an antivirus problem.
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  • KevinMcKinney
    Sorry, thats eseutil /mh. Delete the log files that are older than you last full backup.
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  • RandleSather
    Also, be sure to examine your C:Program FilesExchsrvrMailroot...Badmail folders for any messages that were routed there. Typically, these can be deleted, and over time can exhaust space on your drive.
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  • Lennyli
    locate the 'badmail' folder. delete all files from that folder will free you some space. these files are all junk.
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  • JGRUSA
    Hi, first of all open DOS Prompt. Navigate to the directory ..program filesexchsrvrbin Then run eseutil /mh path to the priv1.edb In the Output approx in line 10 check the status. Is it in clean shutdown then move all transaction logfiles to somewhere or delete all of them. Transaction logfiles are E00xxxxx.log. also the E00.chk and res1 and res2.log. Log required must be then 0-0. If Status is dirty shutdown then go on line below and check for log required. Note the numbers there and delete all Transaction log files exept the ones Listed in Logs required. Example: Suppose your Databases are in Storage Group 1 Status: dirty Shutdown Logs required: 12589 - 12599 Then you must keep following Transaction logfiles: 12589 12590 12591 12592 12593 12594 12595 12596 12597 12598 12599 U won't find these logfiles. You have to convert the numbers from DEZ to HEX So you need to keep the following E00312D.log E00312E.log E00312F.log E003130.log E003131.log E003132.log E003133.log E003134.log E003135.log E003136.log E00.log Delete or better move all other files starting with E00xxxxx.log Then you will be able to start your Databases. But keep in mind that u probably running into the issue of 16 GB Store limit. If you have Exchange 2003 deployed, you will be then able to install SP2 and Extend you DB limit to a max of 75 GB without any costs. You just need to set a registry key. For more info, go to http://www.x-data.de Hope this helps. Jurgen
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  • Jcan123
    Do a full normal backup of the Exchange Information Store with NTbackup, but do not include anything else in this backup job, this will clear the logs. It's my experience when using ntbackup that logfiles aren't always cleared if you're backing up something else (files etc) as part of backup job. Run other types of backups in separate jobs. Also be sure to put your transaction logs on a separate physical drive (needs to be a different PHSYICAL drive than OS and *.edb and *.stm)
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