Evaluating services from our IT provider

Tags:
enterprise system
IT Infrastructure
We are a small non-profit organization and it is my responsibility to provide IT services for approximately 20 year-round users. (we have part-time users during the summer months). I have contracted with a local company who provides us with: an enterprise system using Windows/Office 2007/Word, Excel, Access, etc. all provided on a platform. They manage our e-mail/Outlook services and provide backup. Our computers are scattered through our facility in various locations and some of our users access remotely. I must be able to justify the costs and compare/determine if they are comparable to other IT services. How and where do I find this information?

Software/Hardware used:
Microsoft Windows/Office

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  • CharlieBrowne
    You need to create and RFI or RFP, In that document you have to be very specific exactly what you are looking for. Then you send that out to other vendors to get a quote from the, Since you have a current vendor, what does his Invoices look like? If he has details on his invoices use that information Let us know if you need a more detailed response.
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  • Kevin Beaver
    Call around. Network at local business meetings and ask others.
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