Error while archiving folders
Hello.
Our company's email runs in an Exchange 2000 environment with clients using MS Outlook 2000 to view their messages. Some of the mailboxes are already too large so I've set size limits to them. To keep the mailboxes within the limit, I instructed users to frequently archive their email. However, when they do, they get error messages like this in the archive log:
"Error while archiving folder "name of folder" in store "Mailbox - name of user". Some items could not be copied. They were either moved or deleted, or access was denied."
Please advise how to solve this problem.
Thanks.
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Software/Hardware used:
ASKED:
December 5, 2006 9:16 AM
UPDATED:
December 8, 2006 10:51 AM
RELATED QUESTIONS
Answer Wiki:
Please review and let me know if this explains your issue.
http://support.microsoft.com/kb/317953/en-us
Aideme
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It’s not exactly well circulated that Outlook or exchange (I forgot which) has a limit where no more than 4000 items can be worked with (moved, copied, deleted, etc) at one time. You will get precisely the error you describe if you select say 5000 messages and try and archive them. I think their may also be a size limit in mb but I forget if that’s true. Just take smaller bites and it’ll work…
I usually sort messages by message size in descending order and start moving the biggest messages first to free up space. Messages without attachments don’t usually go much beyond 4k unless its a rather long email or has embedded pictures, etc.
Thanks for the replies. PDMeat’s reply may have some merit to it. I also read somewhere that pst files (which is where archived emails go) starts to act strangely once they hit the 2GB size limit. I was trying to archive to a pst file which already has a 1.8GB size when I got the error message. Anyway, I tried to run the archive again using a new pst file and it worked without a problem.