Error when accesing quarantined items in symantec mail security for microsoft exchange

25 pts.
Tags:
Exchange 2003
Symantec
Windows Server 2003
i am using microsoft exchange 2003 installed on windows server 2003 enterprise edition,with servicepack1.when i want to access an interface for quarantined items so that i can release some attachment which got blocked,i am experiecing the following error message"error when adding quarantine xml to dataset" On clicking OK to the dialog box i am receiving a very few number of items (like two days old otems)as a result i can not release some attachment which are 3 to 4 days old just because of this error,before this problem i was able to receive up to 1000 quarantined items. Can anyone help me out of this mess? rgds Lupyana
ASKED: August 11, 2008  4:02 PM
UPDATED: March 17, 2011  5:17 PM

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This is an old question but I had the same problem today and was able to fix it by doing the following.

Locate the SMSE quarantine folder (default path is C:\Program Files\Symantec\SMSMSE\5.0\Server\Quarantine). This folder contains all the quarantined messages.

Make a copy of all the Q files within the quarantine folder (store the copy outside of the quarantine folder) then delete everything in the quarantine folder except for the Release folder. This will get rid of the “error when adding quarantine xml to dataset” message and any new message that are quarantined post deletion will show up ok.

From the copy of the quarantine folder you made before deleting the files you can locate the quarantined messages you wish to release by using the unique identifier number. Copy the message back into the quarantine folder and release through the SMSE GUI in the usual way.

This problem occurs because one or a number of the Q files within the quarantine folder have become corrupt. If you copy the corrupt file back into the quarantine folder you’ll get the same error message again.

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