Error synchronizing folder – Offline MS Outlook issues

15 pts.
Tags:
.OST files
Exchange 5.5
Microsoft Outlook
Microsoft Outlook error messages
Microsoft Windows XP
Outlook profiles
Windows 2000
Hi I am having this issue on multiple users profiles. Using either 2K or XP. When you run a send/recieve and sync to the offline folder store you get the following error: 8004060C-53F-8004060C-550 on multiple folders. Full error below. 16:32:39 Synchronizing Hierarchy 16:32:41 1 folder(s) updated in offline store 16:32:41 Synchronizing Favorites 16:32:44 Synchronizing Folder 'Inbox' 16:32:46 Error synchronizing folder 16:32:46 [8004060C-53F-8004060C-550] 16:32:46 The message store has reached its maximum size. To reduce the amount of data in this message store, select some items that you no longer need, permanently (shift + del) delete them. 16:32:46 Microsoft Exchange Server Information Store 16:32:46 For more information on this failure, click the URL below: 16:32:46 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004060c-53f-8004060c-550 16:32:46 Synchronizing Folder 'Sent Items' 16:32:48 Error synchronizing folder 16:32:48 [8004060C-53F-8004060C-550] 16:32:48 The message store has reached its maximum size. To reduce the amount of data in this message store, select some items that you no longer need, permanently (shift + del) delete them. 16:32:48 Microsoft Exchange Server Information Store 16:32:48 For more information on this failure, click the URL below: 16:32:48 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004060c-53f-8004060c-550 16:32:48 Synchronizing Folder 'Calendar' 16:32:48 Synchronizing Folder 'Contacts' 16:32:48 Synchronizing Folder 'Drafts' 16:32:48 Error synchronizing folder 16:32:48 [8004060C-53F-8004060C-550] 16:32:48 The message store has reached its maximum size. To reduce the amount of data in this message store, select some items that you no longer need, permanently (shift + del) delete them. 16:32:48 Microsoft Exchange Server Information Store 16:32:48 For more information on this failure, click the URL below: 16:32:48 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004060c-53f-8004060c-550 16:32:48 Synchronizing Folder 'Branches' 16:32:49 2 item(s) added to offline folder 16:32:50 Synchronizing Folder 'Training' 16:32:50 Synchronizing Folder 'Journal' 16:32:50 Synchronizing Folder 'Notes' 16:32:50 Synchronizing Folder 'Tasks' 16:32:50 Synchronizing Folder 'Deleted Items' 16:33:17 91 item(s) added to offline folder 16:33:17 Synchronizing Views 16:33:17 Done 16:33:18 Microsoft Exchange offline address book 16:33:18 Download successful As the messages suggests I thought it was a space issue. Its not! The mailbox has plenty of space, well within the default storage limits. The other two mailboxs I have seen this on also had plenty of space. The exchange mailstore has plenty of space, its no where near the 16GB limit Exchange 5.5 seems to have. The three mailboxes in question are on two different exchange servers. We are not using .PST files so its not that either. I found another post which suggested it mail be corrupt mail causing the issue so... I went through the drafts folder, which was displaying the error, and by moving mail between folders, then running a send recieve, then looking at the sync error log I narrowed it down to one email. I can move this email into any folder and cause the error in it. So it must be corrupt messages after all! Agreed? Its friday afternoon but I am sure I have worked that much out. My question is. How do I find the other corrupt messages causing the errors? Is there a tool that scans mailboxes for issues? I have my broken email to test it with :) Cheers. Have a good weekend.

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Has this ever worked? Or is the failure new? Try deleting and re-creating the outlook profile. Try it on another PC to verify if it a problem associated with just that PC.

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  • Technochic
    Good sleuthing so far! But it looks like a very tedious task ahead of you. I would try moving one of the affected mailboxes to another storage group. Typically the corrupted messages get left behind. Good luck to you! (Is it way out of budget to upgrade your exchange server to a supported version? It would be well worth your while!)
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  • Ads
    Thanks for the move it to a different storage group suggestion, I will try this. It will eventually be moved onto Exchange 2003 but when that will be...
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