Error opening Word attachments

5 pts.
Tags:
Lotus Notes
Lotus Notes 6.5
Lotus Notes 6.5.x
Lotus Notes attachments
We've had a couple of users experience issues with opening Word attachments. They get an "invalid document" error...we're using mostly 6.5.4, with a few users still running 6.5.2. Please help if you can!

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Are these Word documents created in Word 2007 (They will have an extension of .docx if they are)? You might need this from Microsoft to the read newer format to be read by an older system.
Good Luck!
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  • Tomas27
    You may recover corrupted word attachments thanks to programmed way. I should advise to try utility below word fix tool repairs word documents and rest items of any formats of MS Word, including huge word files.
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  • Abushahd

    Hi there,

    Could you please make these users access their emails on another PCs with the same Lotus Notes & MS word version .then check if still they have the same problem or not ....


    By the way I recommend to uninstall MS word and make a fresh installation on these two users then check it out .


    Thanks

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