Error Opening email

25 pts.
Tags:
Lotus Notes 8.x
I have a users that is getting an error when they attempt to open an email. Ther error is "the database cannot be read due to an invalid on disk strcture".

Answer Wiki

Thanks. We'll let you know when a new response is added.

Contact your administrator – or see the Admin help if you ‘re alone :-(
about the FIXUP task
Try also to close Lotus Notes and delete the CACHE.NDK file…

Discuss This Question: 4  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • Gabe9527
    This is not likely to be the DB on the server....Recreate the Bookmarks.nsfRecreate the CACH.ndkRecreate the Desktop8.ndkThis should solve the issue.This would point to a corruption somewhere. Take a backup incase you cant replace the users workspace (if used)
    11,005 pointsBadges:
    report
  • Abushahd
    Hi, On the sever side , on the server console run the following commands against the databases which have this problem .... - Load fixup -f mail\database which has the problem - Load updall -r mail\database which has the problem - Load compact -c mail\database which has the problem Regards      
    3,685 pointsBadges:
    report
  • Gabe9527
    Note server sidethis is a Notes client error - know issue
    11,005 pointsBadges:
    report
  • Gabe9527
    I have seen this and this is not an DB issue on the server... Upgrade your client to 8.5.2 fp3 and above to fix but you will no doubt still need to fix the client issue
    11,005 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following