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rmurad
25 pts.
 Error Opening email
Lotus Notes 8.x
I have a users that is getting an error when they attempt to open an email. Ther error is "the database cannot be read due to an invalid on disk strcture".

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ASKED: October 1, 2012  2:19 PM
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Contact your administrator - or see the Admin help if you 're alone :-( about the FIXUP task Try also to close Lotus Notes and delete the CACHE.NDK file...
Last Wiki Answer Submitted:  October 15, 2012  2:27 pm  by  BruceWayne   4,075 pts.
All Answer Wiki Contributors:  BruceWayne   4,075 pts.
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This is not likely to be the DB on the server….Recreate the Bookmarks.nsfRecreate the CACH.ndkRecreate the Desktop8.ndkThis should solve the issue.This would point to a corruption somewhere. Take a backup incase you cant replace the users workspace (if used)

Gabe9527
 10,615 pts.
 

Hi,
On the sever side , on the server console run the following commands against the databases which have this problem ….
- Load fixup -f mail\database which has the problem
- Load updall -r mail\database which has the problem
- Load compact -c mail\database which has the problem
Regards  
 
 

Abushahd
 3,225 pts.
 

Note server sidethis is a Notes client error – know issue

Gabe9527
 10,615 pts.
 

I have seen this and this is not an DB issue on the server… Upgrade your client to 8.5.2 fp3 and above to fix but you will no doubt still need to fix the client issue

Gabe9527
 10,615 pts.