error (16) with newly created user when assigning a device BlackBerry Exchange Server

10 pts.
Tags:
BlackBerry Enterprise Server
Exchange user profile
I have created a couple of new users on my exchange server and also configured them on the BES server (selected the users from the address book on the BES server). These new users are all there and their info looks the same as all of the other BES users. When I try to assign them a blackberry I get a message saying 'an error occured while assigning the device to the user. The user is not yet known to the blackberry agent. This initialization may take several minutes. This message is still on the screen after an hour. I have tried removing and re assigning a new user but it still fails.. Is there something basic that I am missing. This is the first new use that I have put onto the system, but I have addigned existing users with new devices.

Answer Wiki

Thanks. We'll let you know when a new response is added.

Verify that Admin Information Store on the LOCAL Exchange Server is checked. Please review your Installation guide

Discuss This Question: 1  Reply

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • Technochic
    I would get on thew phone with RIM for support if you have not found a solution yet.
    57,010 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following