Erlang C

10 pts.
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VoIP
Erlang C helps determine the no. of service representatives in a call center??

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  • agensescom
    Yes, given a forecasted call load and a service level you set you can determine how many agents you need. Service level being for instance: 90% of all calls need to be answered within 30 seconds.

    At http://www.agenses.com/489/free_erlangc_calculator/ you can easily calculate this.

    Feel free to use it
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