emails on destop disappear when laptop outlook is open
i am on a work environment - LAN - running exchange server and when a user has there desktop up with outlook open the mail is there - but when he opens his outlook on his laptop the email on the destop in the INBOX disappear and populate in the laptop ( i had to do a send/ recieve on laptop) in the INBOX - my question is ther a way other than a third party software to resolve this issue - we are also running webmail and the inbox is empty there also - i cahecked rules and the pop up bx said that the rules on the server and client were different which one should the account use and i chose the server rules - but it does not appear to be that any rules aare cusing this issue - any assistance pls
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ASKED:
January 23, 2008 4:28 PM
UPDATED:
January 24, 2008 5:54 PM
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Answer Wiki:
Check the Outlook configuration on the laptop. Specifically where mail is delivered. If he's set up mail delivery to a .PST file on the laptop it will take the mail from the Exchange server to the .PST every send/receive It doesn't matter if the connection to the Exchange server is POP or MAPI (Exchange).
If he wants to be able to access his mail when not connected to the Exchange server set the Outlook (2003 or later) to use "cached mode" which will create a copy of his Exchange mailbox in a .OST file. Then import the .PST back into the mailbox.
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Hmarks is correct, the laptop is no doubt configured to deliver the mail locally instead of to the Exchange mailbox. I have seen this same thing happen before. For more specific directions, in Outlook on the laptop, go to the Tools menu, select E-Mail Accounts, click Next on View or Change Existing Accounts. At the bottom of the E-Mail Accounts window there is a box labelled “Deliver new mail to the following location:” The entry in the box should say “Mailbox – “. If it doesn’t, click the down arrow and select the mailbox. Once that change has been made, mail will stop being moved to the PST file on the laptop. In Outlook, you should see a Personal Folders folder below the main mailbox folders. This Personal Folders folder is the contents of a PST file on the laptop hard drive. You can either select everything from that Personal Folders folder and copy or move it into the main mailbox, or you can import from the PST file into the main mailbox. To do an import, you would have to close the Personal Folders from the folder list and close/reopen Outlook. Make sure you know the name and path to the location of the PST file.