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BillZ
25 pts.
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Q:
Outlook Express e-mail disappears
Outlook Express, Outlook, Outlook Errors
I just noticed that about 5 months of email from 2009 has disappeared from my Outlook Express program (I'm not sure what year the OE is from; how can I find this out?). In addition to the disppearing emails, emails that I want to save from other years have not started to appear in my inbox, right along with emails I received today. What's going on? Thanks for any help you can offer. bzav@verizon.net
ASKED: Jul 14 2009  12:28 AM GMT
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Last Answered: Jul 14 2009  12:28 AM GMT by BillZ   25 pts.
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Technochic   40140 pts.  |   Aug 4 2009  4:25PM GMT

Were you able to find a solution?

 

BillZ   25 pts.  |   Aug 4 2009  7:00PM GMT

THanks, Technochic. You’re the only response I’ve had, and I feel like I need a Ph.D. in Computer Studies to nagivate this website!
Anyhow, I probably should have added that I’m running XP on a Dell machine and using Outlook Express 6.
One entry that I read online said that the McAfee viruscan program can “disappear” emails. I contacted McAfee and they helped me cut down on the number of scans that I do, or something. There was no real explanation of how this would help the problem and of course the McAfee rep wouldn’t acknowledge that their scan had anything to do with the disappearing emails.
Now I’ve discovered that emails are also disappearing from my “Sent” emails window. More fun.
A couple of programs for purchase claim that I can restore the emails that were lost, but McAfee said, “No, you can’t restore emails.” I am a rank amateur and don’t know who to believe.
Oh, the program was called Xtract or variations of that name; I read about it on the Microsoft Outlook website.
Any help that you or others might give would be most appreciated. Thanks, BillZ

 

Dwiebesick   1740 pts.  |   Aug 5 2009  2:35PM GMT

Go to Outlook Express Help and check about, this should give you the version.

Outlook Express uses individual files for each folder you have in your email. Examples would be deleted, inbox, sent, etc. If these files (which are database files) get corrupt, this is the behavior you will see. You can get a utility program to try and repair these files. Here is one or do a google search <a href="http://www.emailadept.com/Repair-Tool-for-Outlook-Express.htm" title="http://www.emailadept.com/Repair-Tool-for-Outlook-Express.htm" target="_blank">http://www.emailadept.com/Repair-Tool-fo…</a>

 

BillZ   25 pts.  |   Aug 5 2009  2:46PM GMT

Many thanks, Darrell. I’ll give these a try. Anyone else with good ideas? BillZ

 
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