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Pelican418
20 pts.
 Email Not Working
Active Directory, Exchange 2003, Exchange errors
My Exchange 2003 email accounts are set up when the user account is used to create an account in Active Directory. It creates account for each user at insulcomp.com, map-cc.com, tsi.com and so forth. Recently the user@map-cc.com stop working from outside the company, it works inside though. I get an undeliverable message from outside the company. Does anyone know where to start?

 

 



Software/Hardware used:
Outlook
ASKED: November 6, 2009  8:43 PM
UPDATED: December 22, 2009  10:43 PM
RELATED QUESTIONS
Answer Wiki:
a few things to check 1) Does your named server provider forward the map-cc.com addresses to your IP address? 2) In exchange - Organization Configuration - Hub Transport - Accepted Domains : is map-cc.com domain listed? 3) In the account mailbox setting - Mail Flow - Delivery restrictions - anything set in there?
Last Wiki Answer Submitted:  December 22, 2009  10:43 pm  by  BossHog   15 pts.
All Answer Wiki Contributors:  BossHog   15 pts.
To see all answers submitted to the Answer Wiki: View Answer History.


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What is the undeliverable email error message? These are very helpful in figuring out what went wrong.

mshen
 27,310 pts.
 

Here is the message:

This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed. rpeloquin@map-cc.com

I’m not sure what the message means though.

Pelican418
 20 pts.
 

If that is the entire email, it didn’t say very much…

To troubleshoot this issue, do the following:
1. Enable Message tracking
a. In Exchange System Manager, navigate to your server
b. Right click on the server and click on Properties
c. In the general tab, check Enable Message Tracking.
2. Send a test email
3. In Exchange System Manager, go to Tools -> Message Tracking Center
4. Search for the email by putting in the sender/recipient information
5. Check the message history to see what happened to the email, and post it in the discussion section if you don’t understand it.

Is this happening for a single user in map-cc.com or for the entire email domain?

mshen
 27,310 pts.