Email Not Working
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Pelican418
15 pts.
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Q:
Email Not Working
Exchange 2003, Active Directory, Exchange errors
My Exchange 2003 email accounts are set up when the user account is used to create an account in Active Directory. It creates account for each user at insulcomp.com, map-cc.com, tsi.com and so forth. Recently the user@map-cc.com stop working from outside the company, it works inside though. I get an undeliverable message from outside the company. Does anyone know where to start?

 

 



Software/Hardware used:
Outlook
ASKED: Nov 6 2009  8:43 PM GMT
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Pelican418
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Last Answered: Nov 6 2009  8:43 PM GMT by Pelican418   15 pts.
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Mshen   23505 pts.  |   Nov 6 2009  10:38PM GMT

What is the undeliverable email error message? These are very helpful in figuring out what went wrong.

 

Pelican418   15 pts.  |   Nov 6 2009  10:46PM GMT

Here is the message:

This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed.  <a href="mailto:rpeloquin@map-cc.com" title="mailto:rpeloquin@map-cc.com">rpeloquin at map-cc.com</a>

I’m not sure what the message means though.

 

Mshen   23505 pts.  |   Nov 7 2009  12:57AM GMT

If that is the entire email, it didn’t say very much…

To troubleshoot this issue, do the following:
1. Enable Message tracking
a. In Exchange System Manager, navigate to your server
b. Right click on the server and click on Properties
c. In the general tab, check Enable Message Tracking.
2. Send a test email
3. In Exchange System Manager, go to Tools -> Message Tracking Center
4. Search for the email by putting in the sender/recipient information
5. Check the message history to see what happened to the email, and post it in the discussion section if you don’t understand it.

Is this happening for a single user in <a href="http://map-cc.com" title="http://map-cc. " target="_blank">map-cc.com</a> or for the entire email domain?

 
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