Outlook 2007 email dissappears

15 pts.
Tags:
.OST files
Disappearing email
Email
Exchange 2007
Microsoft Outlook 2007
Outlook
Outlook 2007
I am runninng Outlook 2007 on Exchange 2007, when I download the emails it pop in but then it all dissapper. It's not in the deleted folder at all. Data files is set to OST and I don't have an AntiVirus running.
ASKED: December 8, 2008  3:04 AM
UPDATED: December 10, 2008  6:33 AM

Answer Wiki

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Sounds like you are downloading your mail to a pst on another computer. Do you have more than one computer on which you have set up Outlook? This is the behavior I typically see when this happens. The email “pops in” for a second and then just “disappears”. Check your other computer/s and see if you have mail downloading to a pst on one of them. You will have to move all that mail back into your exchange account.

Another option is that there are rules setup that move all incoming messages to either another folder in the mailbox or forward and delete the message. I’ve seen a situation after a mailbox migration where mail got lost inside the mailbox because a rule in the mailbox moved the messages to a non-existing folder. The messages disappeared from the inbox and could not be found anymore. Very strange but true.

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  • Loexchange
    Thank You One4You. I'll check your suggestions.
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