Email changes from Unread to Read automatically
Dell Optiplex, Email (systems), Exchange 2007, Exchange 2007 administration, Outlook 2007, Windows 7 Enterprise
I have a weird problem with one email account (mine) that I feel is exchange related and not client related. When I receive new emails the system marks them as read after about 4 minutes. This happens on the server because all new emails older than 4 or so minutes are already marked as read when I open the client. I have NO rules set, No options set (tools >options >other >reading pane) and I have the reading pane turned Off. I've blown away my Outlook profile, Outlook client, Office 2007 suite and reloaded - still the same problem. I've used another pc and same results. I do have a mobile device but it has been completly powered Off since this started yesterday morning. If I log onto OWA the same issue is there. Anyone else seen this?
Software/Hardware used:
Exchange 2007, Outlook 2007, Windows 7 Ent., Dell Optiplex 760
Software/Hardware used:
Exchange 2007, Outlook 2007, Windows 7 Ent., Dell Optiplex 760
ASKED:
April 22, 2010 6:34 PM
UPDATED:
April 23, 2010 4:53 PM
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Does anyone else have access to your account? Have you given anyone else permissions to your inbox or assigned them as a delegate?
There is no “server setting” which tells your email to go from unread to read, so there is nothing on that end that can be changed; that is not a function of the server Exchange software. So we need to look at other possibilities instead.
No. I’m one of two Exchange admins and that was the first thing I checked. No delegates.
Did you ever set up your email on another computer? There is a setting in outlook that if an email is viewed in the reading pane to mark it as read after so many minutes or seconds. Maybe it is possible your other admin has this setting and has your mailbox is open on their folder list? It is the only possibility I can think of since again there is no server-side setting that causes this.
After two days of this strange email bug and looking at all options and settings the issue went away sometime yesterday evening. Me and the only other exchange admin made no changes to anything other than what I first tried with removing my profile & client from my pc (which didn’t work). This morning I started the Outlook client and there were old (more than 1 hour) Unread emails listed. I did not touch anything else for 30 minutes and they stayed in the unread state. ???????
The only other possible cause would be our Cisco Unity Messaging Store Service that allows email/phone messages to be read when checking voicemail. The system may have malfunctioned but it’s strange that it only affected one user out of 375 or some genius was “testing” something or me. I really don’t know but it’s working correctly now though I will continue to probe the genius to see if he cracks. Thanks for the input.