Educating Clients regarding attachments

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Security management
With all the viruses/worms/malware being forwarded to email accounts, we are having a hard time convincing some of our clients that opening attachments without thinking about it is BAD. We strip off attachments and have gotten heat from a number of people. I am sure we are not an isolated case and would like to hear what others are experiencing and doing.
ASKED: May 12, 2004  12:16 PM
UPDATED: May 13, 2004  3:50 PM

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We were also experiencing the same issue. Yet, we have agrred to scan all document attachments. Any docuemnt with virus or possibility of virus is not going to be forwarded to the recipient. I am not sure how would that work but the technical team is going to find a way out.

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  • BigBob
    We quarantine any suspect attachments. We use Norton on our exchange server, which updates itself every night. Those attachments are dead. We send the "From" and "Subject" to the recipient, with the tag "Quarantined". Employees must realize the dangerous nature of attachments. Just wait until their computer gets hosed!
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