E-Mail delivery delay

425 pts.
Tags:
Office 2003
Outlook
Outlook 2003
Outlook send/receive
Windows XP
Windows XP Professional
A user sends an important e-mail that doesn't show up in the recipient's Outlook inbox until several hours later. Is this a common problem? Is there any way to verify the time sent, or to find out what caused the delay? I'm being asked to investigate and have no idea where to begin. (The recipient is using a fairly new PC, Win XP Pro, Office 2003.) Thanks

Answer Wiki

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You will need to look at the headers of the received message. Take a look at the hops along the path from the source mailbox to the destination. The information will be just above the address information. It will be read from the bottom up to the top. One online header analysis tool can be found here. This will show you the IP addresses along the path. If you wish, you can post the headers here and munge the IP addresses and maybe we can help shed some light on possible delays along the path.

Discuss This Question: 5  Replies

 
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  • Technochic
    What email system is the Outlook user using? Is this an Exchange account or a POP3 account with an ISP email account?
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  • Britinga
    Sorry I forgot to include this info: it's a POP3 account (actually GMail.) Outlook is set up to check for new mail every 10 minutes.
    425 pointsBadges:
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  • Technochic
    Have them try creating a new outlook profile and if it works without the delays then migrate all the old mail into the new profile.
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  • Lusy
    What kind of email program you are using? Have you check to disable your email scanner into you security software? If not...Okay just try to disable it and check your mails. For more help please visit at: https://www.iyogi.net
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  • globaltech
    Hey.
    The Auto Account Setup feature automatically starts and helps you configure account settings for your email accounts when you start Microsoft Outlook 2010 for the first time. If your email account can’t be automatically configured, you must enter the required additional information manually. This includes advanced settings such as incoming and outgoing mail server names, server port numbers, and server authentication methods
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