Duplicate email from Exchange server 2007, how can I locate to see if this is the case and what is causing this to happen?

5 pts.
Tags:
Duplicate emails
Exchange 2007 administration
Exchange Email Monitoring
Exchange Server 2007
Our exchange 2007 server may be sending duplicate Email, more specifically a users mailbox may be. How can I locate to see if this is the case and what is causing this to happen?
ASKED: June 28, 2010  11:27 AM
UPDATED: June 28, 2010  1:52 PM

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If you are the exchange administrator you will have rights to open that mailbox. If you are unable to do so you can grant yourself full access through the exchange managment console. I would work with the end user if at all possible. What do they mean by duplicates? It is possible they have rules set up and if an email meets the criteria of more than one rule it can create multiple copies in multiple folders. I have done this myself. If it is indeed multiple copies to the base inbox then you need to review that with the end user. If that is not possible then open their mailbox yourself in its own profile to troubleshoot. This is a legitimate reason to view their mailbox. Mailboxes on Exchange servers inside a company domain belong to the company not the user.

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