I work in field desktop support and get calls from users while I am going from issue to issue and need a way to track all the calls to open service tickets, log the issue, document the fix, start/stop end times. We use a web based program called service now. I can get it up on my blackberry but for all the typing the BB is not as productive as I would like and I am looking for another device that I can use to use my time more wisely.
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