Windows 7 printer pop up box

420 pts.
Tags:
Microsoft Windows 7
Symantec Endpoint Protection
Windows 7 Professional
Windows Server 2008
Windows Server 2008 R2
Hello all, Our users have recently began to receive a pop up box asking "Do you trust this printer?" with the options to either Install Driver or Cancel.  It happens to all users randomly, not every day and not all users.  For example, we have a 10 users that get Printer A mapped, 3 may get the pop up while the other don't.  Local permissions don't make a difference either, some have Admin while some are Power Users.  We tried reinstalling the drivers but it only helps for the day at most.  Here are some of the details: ** Users * Windows 7 Professional * Log on script on each profile to map drives and printers * Symantec Endpoint Protection 11 v6 **Server (holds drives and printers) * Windows Server 2008 Enterprise SP2 * Symantec Endpoint Protection Manager ** Printer/Copiers * Canon iR C2620; iR5070 and iR2870 Thanks

Software/Hardware used:
Windows 7 Pro, Windows Server 2008, Symantec Endpoint Protection

Answer Wiki

Thanks. We'll let you know when a new response is added.

-Could try temprory Disabling Symantec Endpoint Protection when installing Printer Drivers.
-Verity that the Printer Driver is Genuine and not infected
-Install Printers using Admin previledges

It would be standard confirmation for Windows 7 to have this pop up message but surely would allow you to continue installing if you confirmed once.
htp.

Discuss This Question: 9  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • Subhendu Sen
    As Rakei wrote, it is ok and also check for virus. U may disable this pop-up by using GPO. Please look at Here
    29,210 pointsBadges:
    report
  • Littlejuanito7
    Hi Rakei, Tried disabling Symantec on the client and installing the drivers under admin permissions. Seemed to work after the user logged in but then the pop up would come back after about 5 to 10 minutes. The drivers are genuine and have scanned to ensure there are no infections. Would Symantec on the server side cause any issues?
    420 pointsBadges:
    report
  • Rakei
    I would doubt that Symantec on the Server side would have nothing to do with this pop up message.(unless if i am mistaken). It would defeat the purpose of Symantec installed on your clients(individually).. Have you tried disabling pop up message by GPO just as Rechill suggested.. Pls veritify if the pop up is from/realated to "Symantec" or "Window Security" notification?
    3,260 pointsBadges:
    report
  • Littlejuanito7
    Hi all, Haven't tried disabling the pop up yet. Where would I make the syntax change? Our log on script? The pop up looks to be windows related. Not exactly sure. Is there a way to add a screen shot to this post?
    420 pointsBadges:
    report
  • Subhendu Sen
    Try to disable the "User Configuration > Policies > Administrative Templates > Control Pane / Printers > Point and Print Restrictions". I hope this will resolve the issue, if not use Group Policy Management Console / GPMC to create a GPO to overcome this problem.
    29,210 pointsBadges:
    report
  • Littlejuanito7
    Hello all, I was out last week for some vacation but before I left I tried a last ditch effort by removing the Symantec Manager/Console and Symantec Endpoint Protection from that server. The server doesn't have internet connection to the risk was minimal. Looks to have worked though. No one has ran into any issues since. I will be reinstalling Symantec on a different server to see how it all goes. Thanks for all the help.
    420 pointsBadges:
    report
  • Rakei
    so its symantec security alert pop up from your main Server. Good stuff.
    3,260 pointsBadges:
    report
  • Littlejuanito7
    Quick update: Got a call that our Internet Cafe computers haven't been able to print to our copiers. Took a look and changed the driver and it worked. As soon as I get back in the office, I get another call about not being able to print from some of our floor computers. Common theme, both Cafe and Floor PCs are printing to the same copier. Cafe PC is running WinXP and Floor PC is running Win7. Looked on the Print Server, driver was changed to the one I used on the Cafe PC. Seems that when my counterpart created the Cafe PCs to print to a common network printer our Floor machines worked, it through it off. When I "fixed" it, it stopped the Cafe PCs from printing. Now, I either figure out how get both different OSs to print to the same copier or set up a small printer that only the Cafe uses.
    420 pointsBadges:
    report
  • Rakei
    sounds like a dodge install...it would probbly safes you the hassle if maybe u can have two different printer for cafe and other Depart(separate Printer operation)workload share among both printers.. We have two Depart, service and our shops. Both have their own Printer(saves printer work loads), we are on Windows 2008 server and both win xp and Win7 are being used..
    3,260 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following