Distorted PDF when open from Lotus Notes attachment

40 pts.
Tags:
Lotus Notes
Lotus Nots 8.5.3
PDF

Hi

I'm using Lotus Notes 8.5.3 for mail in my Window XP Pro. When opening PDF attachment from Lotus Notes, it will be distorted very badly. However, it will open successfully if the PDF attachment is saved to hardrives. I have installed the latest Adobe Reader and reinstalled Lotus but both seem to not work.

Appreciate your advice.

The Desperate

Anyone seen this problem and have any tips?

Thank you!



Software/Hardware used:
window xp professional, adobe reader, lotus notes
ASKED: May 9, 2013  9:23 AM
UPDATED: May 9, 2013  12:15 PM

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  • Subhendu Sen
    What kind of font r u using.... like whether is it type 1/ truetype etc. In the .pdf file when it gets the distortion, press ctrd-d  and look in the fonts tab. I am not sure, but most probably font may cause to generate this minor probs. However you can contact with Adobe Technical Support (ATS) about this issue.
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  • Abushahd
    OK , could you try to uninstall lotus notes .... delete the lotus notes from the Hard Derive then delete everything related to the lotus notes at the registery and finally reinstall lotus notes in a different path...
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  • s7240063a
    Hi both Reinstall lotus notes wont work also and Adobe Technical Support pushed the problem away to lotus notes faulty softwares.... Desperate and need help. tks
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  • s7240063a
    the fonts tab is not the source of the cause because attachment can be opened from desktop or pdf direct.
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  • TomLiotta
    Reinstall lotus notes wont work...

    How do you know that?

    It seems unlikely that "faulty" Notes could have much to do with it if Adobe Reader is displaying the document. But please describe what you mean by "distorted". Are the fonts wrong? Is the placement of elements on a page wrong?
    .
    Tom
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  • s7240063a
    Need to apologize for not clarifying. I reinstalled lotus but the problem still there. Distorted in the sense that the row of white patches will appear on the top, middle and bottom of the pdf file.
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  • Amanda lakai
    There might be some problem with your Lotus Notes application. Getting a fix pack can resolve the problem. For Download options for Notes/Domino 8.5.3 Fix Packs, check out the given link: http://www-01.ibm.com/support/docview.wss?uid=swg24032242
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