Difference of Certify to Cross-certify in Lotus Notes?

750 pts.
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Lotus Notes
Lotus Notes 7
Lotus Notes error messages
I was trying to open the mail file of my user to intended mail server using his id file however an error occurs, "Server Error : The server's Domino Directory does not contain any cross certificates capable of authenticating you". Just wondering why he's encountering such issue since we haven't changed his certifier nor renamed his username yet? So what I did was, I re-certified his mailfile using the "Certify" under "Certificate" in server configuration. It works and so I have closed the ticket for this incident. Now, my question, Is there a difference between "Certify" to "Cross Certify"? I was supposed to use the latter to this issue since it was indicated to the probelm, but I doubted because I'm not confident of using it. Please give me some advise. Thanks!



Software/Hardware used:
Lotus Notes 7

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  • Gabe9527
    First thing to check is that you used the correct Cert to certify the user. Because what you did would seem to be correct. As for cross certify and certify YES there is a Huge difference. Certiy would be the correct thing for what you were trying to do. Cross certify is to allow two different ORGs or OUs to talk to eachother. Normally across different companies etc.
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  • Gabe9527
    On the users machine do a FILE > SECURITY > USER SECURITY and check what Cert the ID thinks it is running.. Also if you used the certificate authority to Certifiy the ID check that the CA task is running and has completed the action (check admin4 etc)
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  • jhamn
    I tried certifying the user on their client side using FILE > SECURITY > USER SECURITY.. everytime we completed the process, sometimes we encountered "Error updating local id file" that's why I usually re-certified their id's on the server side.
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  • Gabe9527
    Recertify will update the user if they are able to connect to the server..... certify should be used if the users cert has expired. Did you check the File security > user security and see what the ID states it is????
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  • jhamn
    yah I checked it and the stated id is the correct one. That's why Im wondering why he encountered such error.
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