I'm new. The questions I've seen so far are all very techie. So I'd like to ask the opinion of the techies and their management.
Tell me about your relationship and expectations of the Service Desk (Help Desk).
I would like to get a sampling of the current state of support processes and understand common challenges.
I very much appreciate your time.
September 30, 2005 7:00 PM
October 2, 2005 2:59 AM