I assume you are asking about the CRM service industry? There has been a shift to SMB B2B CRM over the last year or so. Based on my experience in the SFA/CRM arena, I think that you will see an increase on CRM demands over the next three years.
The CRM market is explosive especially in the software-as-a-service area. Make sure you have enough knowledge about the various CRM software-as-a-service products such as Salesboom.com, Salesforce.com and NEtsuite.