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nickc1976
65 pts.
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Q:
Dell laptop NIC problems
Networking, Switches, Hubs, Routers, Cabling, NIC
Hi,

One of my colleagues has a Dell Latitude D510 running Windows XP. When connected to our LAN, the laptop is unable to obtain an IP address.

When I view the network card in Device Manager, it appears to be installed and working correctly. The NIC is a Broadcom 440x 10/100 Integrated Controller.

I have de-installed, and re-installed it using the drivers downloaded from Dell's website (R92936.exe), but this has made no difference.

IPCONFIG gives me an IP address of 169.254.49.48, the newtork icon in the system tray displays 'Limited or no connectivity'. It is set to obtain an IP address automatically. If I give it a manual ip address, I still do not get connectivity (I can't ping anything on the network).

Any idea's what is causing the problems?

Thanks

Nick
ASKED: Jul 26 2007  7:18 AM GMT
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Itguy1509
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Based on your information it sounds as if the hardware is working correctly. Have you tried a different network cable that is working from another computer? How about plugging it directly into a working port in a switch on the network (eliminating the wall jack)?
Last Answered: Dec 20 2007  3:39 PM GMT by Itguy1509   220 pts.
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nickc1976   65 pts.  |   Jul 26 2007  8:44AM GMT

I have tried connecting it using a different cable & network socket (which I know are working correctly) and still get the same outcome

 

tbitner   495 pts.  |   Jul 26 2007  9:25AM GMT

Do you have a spare pcmcia NIC to try? Any software installed that could be interfering (firewall, vpn software, spyware)? Try resetting TCP/IP with the command line:
netsh int ip reset c:resetlog.txt

 

jayjayjay68   0 pts.  |   Jul 26 2007  9:55AM GMT

Hi

This may sound silly, but is the Dell Latitude D510 connected to mains power ? If it is running on battery, by default the nic is disabled.

 

nickc1976   65 pts.  |   Jul 26 2007  10:29AM GMT

Fixed it!

I ran the command netsh int ip reset c:resetlog.txt

Then I disabled then re-enabled the nic. This brought up a McAfee firewall message.

McAfee firewall shouldn’t have been installed on this laptop, so I removed it, and the connection is now OK.

Thanks for the help

 

bobkberg   895 pts.  |   Jul 26 2007  11:07AM GMT

And THANK YOU for posting the followup!

Too many times we never hear back, and thus don’t learn of the final results.

Bob

 

Egilmore   350 pts.  |   Sep 10 2008  4:12AM GMT

Based on what I read it seems the issue you may have lies in the Dell Quickset Dell Quickset manages your NIC and the reason that may be giving you the issue(s) is because your NIC maybe turned off. You can turn on NIC using Dell Quickset power management application.

 
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