Home > IT Answers > Microsoft Windows > Dell 760s blue screen/freeze
Susanw191
5 pts.
Q:
Dell 760s blue screen/freeze
Blue Screen of Death, Dell 760, Windows XP Pro, Dell laptop
My company is rolling out new desktop pcs and we have seen a majority of these Dell 760s blue screen/freeze after they have been in the user's work area for anywhere from 24 -36 hours. Users have to reboot continuously during the day.

One suggestion was to change the setting in the BIOS from ACHI to ATA. After making the change the issues have stopped.

Has anyone else seen this or come up with another solution than making the change in the BIOS?



Software/Hardware used:
Windows XP Pro OS
ASKED: Nov 23 2009  7:22 PM GMT
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Mshen
24710 pts.
A:
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The problem and resolution are related to the Serial ATA RAID settings in the BIOS. ACHI and ATA require different drivers in Windows to function. This driver is installed when Windows is first installed on the system, so if that setting in the BIOS is ever changed, the OS will have stability issues and blue screens because it does not have the correct driver loaded. Dell must have pre-installed the OS using the ATA driver and had the motherboard set for ACHI.

One time consuming, but important procedure which you should practice, is to re-install the OS when you first recieve the machine from Dell. This will remove any unwanted software, eliminate issues like the one you have, and standardize machine rollout procedures.
Last Answered: Nov 23 2009  9:49 PM GMT by Mshen   24710 pts.
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Bbb   820 pts.  |   Nov 26 2009  4:57PM GMT

dear sir i have also a problem like that. i have hcl PC he was run probably but some time hte user repoting me system is restart automaticaly. i have did change the sitting from system property (option atomatic restar ) but the problem is still what i do. remove the window or any thing else you recomanded
thanks