Delivery Failure error 553
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Cil
15 pts.
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Q:
Delivery Failure error 553
Error 553, ISP, Firewalls
We have recently switched to a new ISP and a new firewall. I am not able to send emails to one person. This is the error message, I am getting "Error transferring to cluster9.us.messagelabs.COM; SMTP Protocol Returned a Permanent Error 553 http://www.mail-abuse.com/enduserinfo.html" How can I resolve this?
ASKED: Jul 29 2009  6:23 PM GMT
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Labnuke99
26290 pts.
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A:
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It seems that the server ip address is black-listed.

You need to contact you ISP to resolve this.

You can get more help by visiting the page mentioned in the bounce message.

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Also, ask the receiving organization to whitelist your domain/IP address.
Last Answered: Jul 29 2009  6:46 PM GMT by Labnuke99   26290 pts.
Latest Contributors: Carlosdl   29855 pts.
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Cil   15 pts.  |   Jul 29 2009  6:47PM GMT

Thank you. I have verified that we are one one black list. I’ve requested to be removed.

 
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