RATE THIS ANSWER
0
Click to Vote:
- 0
0
Last Answered:
Oct 11 2004 4:27 PM GMT
by Pictogram
Our customer base is not as widely distributed as yours, but in our ERP implementation we've established a Change Management group to liaise with customer "Change Agents". Our CMs are very survey oriented for getting information from customers, using the Change Agents to champion the surveys. They are successfully using demonstrations (PPT) and web-based articles and "e-learning" style programs to distribute information back to the customers via the Change Agent network. Our Change Managers tend to be in the "Information Officer" career group rather than IT...
Best of luck with your project.
DataCenter, Implementation, Information risk management, Remote users, Data analysis, Data warehousing applications, Knowledge management applications, ERP, Financial services applications, Transaction Systems Architects
We are currently building a datawarehouse and will need to engage the customers in order to successfully specify the datamarts, a search functionality, etc. All of the technicalities are scoped and being put in place. The question hence directs itself to successfully engaging the customer base, without whose input this could never be successful. Some of the customers were easy to contact, but some 500 customers are scattered around the globe in different user pockets. We have been supplying data to these customers one way or the other in the past. How would you suggest we tackle engaging these customer pockets? 
