Data transfer from Lotus Notes to CA Unicenter Service Desk r11.2

35 pts.
Tags:
CA Unicenter Service Desk
Help Desk
Incident management
Incident response
Lotus Notes
Lotus Notes import/export
Service Desk
Hi all, I worK on CA Unicenter Service Desk r11.2, my current assignment is to import ticket data from Lotus Notes to CA Unicenter Service Desk r11.2. Can any one guide me how to do it?
ASKED: December 3, 2008  4:50 AM
UPDATED: December 4, 2008  2:17 PM

Answer Wiki

Thanks. We'll let you know when a new response is added.

You will need to provide a lot more information. For instance:
Is this a one time transfer or does it need to be ongoing?
If ongoing, is it needed throughout the day, daily, weekly, monthly?
What is the backend data store for CA Unicenter Service Desk?
How much do you know about Lotus Domino?
If not much, then do you have Lotus Notes/Domino developers you can lean on?

Answers to the above queries:

This will be a one time transfer.
Backend data store for CA Unicenter Service Desk is MSSQL 2005.
Just know the architecture of Lotus Domino, have never worked with it, have just installed it today(4th December).
As such there is no Lotus Notes/Domino developers around me, but I must do this task, plzzz any one help me out.

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  • SlikTool
    I agree with Brooklynegg, there are a lot of questions here, but I would be willing to help further. If you don't have a great deal of experience with Lotus Notes and don't have developers available. I can help at that level on a contract basis. I have done these sorts of things many times. Contact info is below. If you have the answers to the above questions and have the resources, then we can point you in the right direction - I am guessing though you are here because you do not have the resources or experience with Lotus for this sort of thing. Help is here, but this is not a simple solution. Mike Kinder mkinder@acadiasolutions.com
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