We once had an issue with AS/400 data backup. We do a daily tape backup on the AS/400. We have a tape for each day of the week. Unfortunately, the days of the tape got confused and we suddenly realized that Friday’s data had been “missing”. Little did we know it was sitting on Monday’s tape!
We also had a 6 tape changer. It was starting to give us problems, so my boss immediately ordered a different unit. First, the replacement unit manufacturer had some error, which delayed the item being shipped. Second, the shipping company (I believe it was FedEx) must have had a problem, as the unit said it arrived two days earlier than it actually did. On top of this, literally 15 or 20 minutes before I was about to remove all of the tapes in anticipation of the new device, the tape changer died…with all of the tapes inside. I don’t know if you’ve ever taken apart a tape changer, but to get a tape out, you literally have to remove about 95% of the screws. That was a complete mess. In my frenzy to get the tapes out, I did not document the process of disassembling the unit…so I was at a desk with a mess of parts, a bowl of screws, and a huge headache! Luckily, my memory served me well enough to get it all back together (PHEW!). We then installed the new tape changer…but, this tape changer didn’t want to work. A brand new tape loader, and it won’t work. Turns out the thing is pretty picky, and only works when all 8 tape bays are full…and we only had six. Needless to say, our backup that day didn’t work!
Another whoa of data storage originates from our DVRs. We currently have a few of them…one day, within about 20 minutes of each other, 90% of the hard drives failed. Naturally, we didn’t have that many high duty high capacity drives on hand, so we were a fish out of water. To make matters worse, we looked up the drives on the manufacturers website, and it stated they only had a year warranty. After finding this out, we decided there was nothing we could do, so why not take apart the drives and look just for fun and for educational purposes. After disassembling most of the drives, my boss jumps up and says, “Ah, I just remembered something…”. He scrambled to his desk to find some documents and comes back dragging his feet. “We actually did get these drives with 3 year warranty, I have it all right here.” My coworker contacted the manufacturer and this was, in fact the case. Unfortunately, we had just voided all of the warranties and made accessing a month’s worth of camera data impossible.