CRM Resource Guide

15 pts.
Tags:
CRM
CRM analytics
If you could recommend one or two resource guides (books) on CRM strategies & technologies, what would they be?

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This chapter download on SearchCRM.com might interest you: CRM strategy: Managing a customer-focused business.

You can also visit the CRM bookshelf for a listing of all CRM chapter downloads.

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  • IndyXtopher
    Thanks for the help / tip, amalgeri! This is exactly what I was seeking! . . . Indyxtopher
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