CRM Email Handling Workflow

pts.
Tags:
SAP
I created a custom workflow for recipient distributio within SO28 replacing the default CICSUPRT with ZCICSUPRT. I was able to change the recipient with in SO28 to the custom workflow WS93200002 but the trigger for the workflow on an inbound email does not work, CICUSPRT is still being kicked off. Where else do I need to change the configuration to trigger the custom ZCICSUPRT workflow?

Answer Wiki

Thanks. We'll let you know when a new response is added.

Hi All,

I opened an OSS note and the reply back was to not use CICSUPRT but CICSUPRT2 so I changed my stuff to use that and then I changed the event linkage to use the reciever function module SWW_WI_CREATE_VIA_EVENT and that got this kicked off just fine.

Thanks,

Anna

Discuss This Question:  

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following