Creating a virtual help desk: Application suggestions

755 pts.
Tags:
Application development
Help Desk
Help desk services
Virtual Apps
Virtualization
Virtualization software
We are looking at creating a virtual help desk. We want it to be easy for the users to use as well as the administrators that will be servicing the tickets. Do you have any suggestions for applications we should look into for this?

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If you are trying to keep your applications open source and free I would highly recomend using Spiceworks. It is a full fledged administrators tool but it also has a helpdesk funciton. You can customize it as you like and make it do exactly what you want.

You can check it out <a href=”http://www.spiceworks.com/”>here</a>.

This is from Spiceworks site about their help desk features:

ooking for simple but powerful help desk software? Something that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team?

* Receive tickets via web or email
* Assign tickets across your IT team
* Create tickets while browsing network assets
* Track tickets by user, asset, due date & more

Completely Free.

Spiceworks is completely free…and you can get started in less than 5 minutes. <a href=”http://www.spiceworks.com/signup/thankyou.php”>Download free help desk software now.</a>

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  • carlosdl
    Just a minor note. Spiceworks is free (well, it is ad-supported, but you can pay a monthly fee to remove ads) but it's not open source.
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  • Troubleshooter24
    [...] rest is here:  Creating a virtual help desk: Application suggestions By admin | category: desk help it software | tags: automate, cost-while, help-desk, [...]
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  • Troubleshooter24
    [...] post: Creating a virtual help desk: Application suggestions By admin | category: desk help software web | tags: assign, help-desk, helpdesk, receive, [...]
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